⚠️ Important Notice Before Purchase

1. Shipping Delays & Order Verification

If you haven’t received a shipping confirmation for an extended period, the reasons might include:

• Incomplete or incorrect shipping address

• Out-of-stock items

• Prescription information issues

Please check both your email inbox and spam folder for any messages from craftedeyewear@gmail.com. We will contact you via email to confirm the order details before proceeding.

If you still haven’t heard from us, please reach out to our online customer service for immediate assistance.

2. Use a Reliable Email Address

Please avoid using unstable or outdated email domains such as @aol, @yahok, or temporary emails. These may prevent you from receiving important messages from us.
We are not responsible for communication issues caused by such addresses.

3. When Contacting Us – Help Us Help You

To process your inquiry efficiently, please include:

• Your Order Number (e.g., SD1111)

• Full Name used in the order

• Invoice ID or other relevant information

Without these details, we may not be able to locate your order.

4. Track Your Order Status Anytime

Track your shipment here:
👉 Track My Order

For any difficulties, contact us at craftedeyewear@gmail.com.

5. Official Customer Support Channel

For all order-related issues including tracking, exchanges, refunds, or changes, please contact our only after-sales service email:
📧 craftedeyewear@gmail.com
(Excludes weekends and public holidays.)

6. About Delivery Speed

We are not the shipping carrier. Delivery times may vary by country and customs policies.
If delays occur, contact us and we’ll reach out to the logistics company on your behalf immediately.

7. ⚠️ About Brand-Inspired Styles

If you are looking for replica-style or designer-inspired frames, these are not publicly listed on our website.

Please contact our customer service directly to view and select from these special styles. We will assist you privately with the selection process.

Thank you for your understanding and support.
We are committed to offering quality service and stylish eyewear — with clarity and care at every step.